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August 4, 2005

Aberdeen Report Finds Majority of Retailers Still Rely on Paper-Based Scheduling and Time and Attendance Processes; Findings Validate Need for CyberShift's Web-Based Workforce Management Solution

PARSIPPANY, N.J.--August 4, 2005 – According to a recent research report published by Aberdeen Group titled "Workforce Optimization in Retail," most retailers currently struggle with employee scheduling and planning across their enterprises, leading to reactive and emergency-driven decision making. CyberShift, Inc., a leading provider of workforce management software and services, provides retailers with a solution to this critical issue, with an integrated set of Web-based software products that includes advanced scheduling and time-and-attendance capabilities. These capabilities ensure retail stores meet forecasted demand at the lowest cost without compromising customer service standards.

The report found that more than half of the participating retailers recognized the connection between workforce scheduling and customer satisfaction. Manual and paper-based scheduling and time-keeping processes are more inclined to error, potentially leaving retailers without sufficient resources and negatively impacting customer interaction and satisfaction.

"Given this impact on customer satisfaction, retailers should constantly strive to optimize in-store scheduling," wrote Aberdeen's research director of Enterprise Applications, Dr. Katherine Jones. "This will ensure sufficient customer coverage while avoiding unnecessary payroll costs driven by emergency scheduling, excessive overtime, or failure to correctly anticipate necessary areas of customer coverage."

Optimizing the workforce using CyberShift's set of fully integrated Web-based software, retailers can automate the tracking of time and attendance; improve in-store task management and overall labor visibility; prepare optimal employee schedules; reduce employee turnover; accurately forecast business demand; and deliver more effective customer service that drives sales.

Another recommendation from the Aberdeen Report for best-in-class retailers included implementing a solution offering industry-specific rules for compliance. The automation of union contracts and pay rules as well as the ability to manage extended leave and support minor laws through CyberShift's solution eliminates any margin of error and enables schedules to be made based on real-time information, reducing both cycle times and costs. The automation further instills confidence with employees that information is accurately tracked, applied, updated and reported.

"The ability to accurately plan, manage and monitor the productivity and performance of the workforce is vital to the success of each retail operation," said Robert E. Farina, CEO of CyberShift. "CyberShift's Workforce Management 3G solution is designed to be deployed quickly across the enterprise, increasing the speed of implementation, lowering the total cost of ownership and offering a high return on investment."

A complementary copy of Aberdeen's "Workforce Optimization in Retail: From Point of Hire to Point of Sale," can be obtained through CyberShift's Web site at http://www.cybershift.com.

About CyberShift

CyberShift, Inc. (www.cybershift.com) is a leading provider of workforce management software and services focused on helping large, complex organizations optimize and manage the deployment of their people. CyberShift's rules-based platform delivers a fully integrated solution for the management of all aspects of time and attendance, scheduling, self-service functions and workforce reporting and analytics. The enterprise-class workforce management suite reduces costs and improves processes for a variety of industries, including media and entertainment, retail, manufacturing, transportation, financial services, healthcare and the public sector. CyberShift is the workforce management solution provider of choice for more than 100 major organizations throughout the United States and Canada.

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