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CyberShift Solutions for Business Services

CyberShift's Workforce and Expense Management solutions are ideally suited to the needs of midsize to large Business Services firms with expertise in management consulting, technology services, business outsourcing or other related services, interested in streamlining operations and increasing customer service levels. Whether you are a global management consulting firm helping businesses improve their performance, or a fast growing mid size firm offering management consulting, information technology or business process outsourcing (BPO) services, having the right people with the right skills at the right time is essential to successful operations.

Take Control Where it Matters Most:
Labor & Expense Management

Business Services firms need to deliver continually higher levels of customer service while keeping an eye on lowering operating expenses. They have turned to workforce and expense management solutions from CyberShift that directly affect both of these goals. Empowering your workforce to meet and exceed increasing customer expectations has become a strategic way to differentiate Business Services firms. CyberShift's workforce and expense management solutions empower your employees and managers to strike the right balance of full-time and part-time associates by:

Empowering Business Services Employees

  • Improve operational performance by providing the tools needed to schedule qualified employees to billing assignments and service offerings
  • Give managers the visibility to better manage full-time, part-time and pooled associates
  • Empower managers to create and adjust staff consulting schedules to meet fluctuations in customer demand
  • Improve employee productivity through better deployment of your workforce

Improving Customer Service Levels

  • Ensure that clients reach experienced service representatives whenever they call
  • Focus employees on activities that help them deliver their products and services more effectively and efficiently
  • Reduce time spent on administrative tasks

Reducing Operating Expenses by Controlling Costs

  • Standardize workforce management and business travel expense management processes
  • Eliminate overstaffing issues by allowing managers to make efficient staffing decisions
  • Automate the expense management process from travel booking integration to expense report creation, expense reimbursement, reconciliation and reporting to improve the efficiency and accuracy of business travel related expense management

CyberShift provides enterprise-class solutions that put Business Services firms on the fast track to simplified workforce and expense automation. CyberShift gives your company the power to accurately manage schedules to insure greater operational efficiency and increased customer satisfaction.

CyberShift's extensive expertise in the fields of Workforce Management and Expense Management allows us to offer advanced technology, multi-faceted functionality and flexible deployment options, including both license fee and On Demand (Software-as-a-Service) models to meet an organization's global business needs.

Contact us to learn how you can put The CyberShift Advantage to work for you!


Strategic Workforce & Expense Management